Corey Jackson
Senior IT Professional
Pronouns: He/Him
Toronto / Sudbury, ON, Canada
Timezone: EST (UTC-5)
Citizenship: Canadian
Drivers License Glass: G
Insurance: Yes
Disability: No
Veteran: No
Indigenous: No
Criminal Record: No
Network+ | Security+ | PenTest+ | Project+ | AZ-900 | LMI | First Aid | ODP | Gastite
About me: A dynamic senior IT professional with over 20 years experience in information technology with focuses in management, project management, product management, security, architecture, networking, systems analysis, integration, automation, software development, DevOps, quality assurance, & technical support in both private and public sectors.
Languages
English
100%
French
80%
Speaking Proficiency
Reading Proficiency
Writing Proficiency
Industry Knowledge
- Mining
- Construction
- Security
- Rental Properties
- Heating, Ventilation, & Air Conditioning (HVAC)
- Sports & Entertainment
- Software & MSP
- Science & Technology
- Government
- Military
- Law
- Telecom
- Retail
- Automotive
Top Core Values
- Honesty
- Transparency
- Loyalty
- Authenticity
- Respect
- Innovation
- Determination
- Creativity
- Kindness
- Compassion
- Balance
Skills
Soft Skills
- Leadership
- Team Building
- Decision-Making
- Conflict Management
- Mentoring
- Motivational
- Negotiation
- Collaboration
- Presentation
- Innovative
- Creative
- Responsible
- Cooperative
- Hard working
- Versatile
- Flexible
- Adaptable
- Multitasking
- Communication
- Listening
- Organization
- Time Management
- Coordination
- Research
- Troubleshooting
- Problem Solving
- Analytical Thinking
Management Skills
10+ Years
- Strategic Planning
- Department Management
- Resource Management
- Performance Management
- Risk Management
- Vendor Management
- Cost Management (Budgeting, Forecasting)
- Cost Reduction
- Policy Development/Management
- Negotiation
- Delegation
- Litigation (Civil, Criminal and Family Law)
Project Management
Scheduling
10+ Years
Prioritization
10+ Years
Cost Management
10+ Years
Change Management
10+ Years
Proposal Management (RFI/RFQ/RFP)
10+ Years
Stakeholder Management
10+ Years
Escalation Management
10+ Years
Estimation
10+ Years
Workflow Management (Kanban)
7 Years
Contract Management
10+ Years
SDLC
10+ Years
Waterfall
10+ Years
Agile / Scrum
5 Years
RAD Model
5 Years
JIRA
4 Years
Confluence
1Yr
PPM
7 Years
Microsoft Project
10+ Years
Primavera P6
2 Years
Asana
3 Years
Product Management
5 Years
- Technical Proficiency
- Business Acumen
- Strategic Thinking
- User Experience
- Goal Setting
- Market Research
- Cost Management
Technical Skills
IT Service Management
ITIL
5 Years
SLA, OLA
10+ Years
Service Desk
10+ Years
Anydesk
5 Years
Team Viewer
10+ Years
VNC
10+ Years
JIRA Service Desk
3 Years
ConnectWise
2 Years
Spiceworks
5 Years
HPSM
5 Years
Remote Monitoring & Management
10+ Years
N-Able N-Central (RMM)
4 Years
Artificial Intelligence (AI)
Conceptual Knowledge
Supervised Machine Learning
<1yr
Unsupervised Machine Learning
<1yr
Semi-Supervised ML
<1yr
Architecture
TOGAF
2 Years
Zachman Framework
3 Years
draw.io / Diagrams.net
6 Years
Archimate
<1yr
Visio
10+ Years
Process Mapping
10+ Years
Data Modeling
10+ Years
Cloud and Server Computing
IaaS
5 Years
AWS
3 Years
Azure
10 Years
GCP
3 Years
Digital Ocean
1 Yr
Scale Computing
5 Years
VMWare
4 Years
Infrastructure as Code
3 Years
Terraform Conceptual Knowledge
1 Yr
Resource Balancing
3 Years
Load Balancing
5 Years
Metering
3 Years
Storage
20 Years
Hyper-V
5 Years
Virtual Box
3 Years
Virtualization
10 Years
Azure AD Connect
6 Years
Software Development
Web Related
.NET / .NET Core
10 Years
Angular JS
2Years
AJAX
10 Years
ASP / ASP.NET
10+ Years
Bootstrap
2 Years
CSS
20+ Years
w3.css
< 1yr
Font Awesome
6 Years
HTML
20+ Years
jQuery
10+ Years
Javascript/ECMAScript
20+ Years
TypeScript
<1Yr
JSON
10+ Years
JSP
5 Years
JScript
5 Years
MVC
5 Years
PHP
20+ Years
React, JSX
2 Years
RSS
3 Years
SVG
10+ Years
PWA
3 Years
XML
10 Years
XSL
10 Years
XSLT
10 Years
XPATH
100 Years
UI/UX
20+ Years
Accessibility (WCAG, AODA)
3 Years
Visualization
15+ Years
SAP MII
10 Years
WebRTC
1 Yr
Web Services
5 Years
WCF
1 Yr
Zurb Foundation
3 Years
SEO
8 Years
Web Analytics
5 Years
CDN's
10+ Years
Cloudflare
8 Years
General Purpose
Python
2 Years
C
3 Years
C++
3 Years
C#
10+ Years
Groovy
5 Years
Java
10+ Years
Ruby
2 Years
node.js
3 Years
Perl
4 Years
WQL
1Yr
WordPress
5 Years
E-Commerce
OpenCart
5 Years
WooCommmerce
3 Years
Payment Gateways
7 Years
Point of Sale (POS)
3 Years
Payment Request API
<1Yr
IDE's
Visual Studio Code
6 Years
Visual Studio
20+ Years
WebStorm
1 Yr
Brackets
2 Years
IntelliJ
5 Years
Sublime Text
8 Years
API's
API Integration
10+ Years
REST
5 Years
Postman
6 Years
Express
2 Years
Other
Version Management
10+ Years
Authentication
10+ Years
Authorization
10+ Years
SDK's
10+ Years
Unit Testing
10+ Years
NUnit
5 Years
JUnit
5 Years
Optimization
10+ Years
Load Testing
5+ Years
Swift
< 1yr
VBScript
10 Years
VBA
10 Years
Assembler
10+ Years
DevOps
Automation
20+ Years
CI/CD
3 Years
Bamboo
1 Yr
Azure Cloud Shell
5 Years
Bash / Shell
10 Years
PowerShell
10+ Years
Docker
<1yr
Kubernetes
<1yr
Source Control
Git
10+ Years
GitHub
3 Years
TortoiseGit
1Yr
SourceTree
2 Years
TFS
5 Years
Visual SourceSafe
6 Years
Data
Databases & Data Access
SQL Server
20+ Years
MySQL
10+ Years
Oracle DB
5 Years
MariaDB
5 Years
PostgreSQL
2 Years
SQL Lite
6 Years
DAO, ADO
20+ Years
ODBC, OLEDB
20+ Years
Data Lakes
<1yr
Data Insights / Analytics
10+ years
- Data Collection
- Data Analysis
- Data Visualization
- Data Interpretation
- Decision-Making
- Predictive Analytics
- Diagnostic Analytics
- Statistical Process Control (SPC)
NoSQL
CouchDB
3 years
PouchDB
3 years
IndexedDB
3 years
MongoDB
3 years
Firebase
<1yr
Big Data
Hadoop
2 Years
Apache Cassandra
2 Years
Data Historians
Setcim
10 Years
OSISoft PI
10 Years
- PI-ACE
- PI-AF
- PI Batch
- PI Coresight
- PI-PE
- PI DataLink
- PI Manual Logger
- Process Book
- PI WebParts
- Totalizers
DBA Related
20+ Years
- Database Design
- Data Management
- Data Migration
- Data Security
- Optimization
- Backup and Disaster Recovery
- High Availability
- Replication
Operational Technology
5 Years
- SCADA
- DCS
- InFusion
- Foxboro
- Wonderware
- PLC's
- RSView
- HMI's
IoT
SmartThings
8 Years
Sensors
8 Years
IFTTT
5 Years
Google Cloud IoT
1Yr
Security
Ethical Hacking
7 Years
Vulnerability Management
5 Years
Penetration Testing
5 Years
System Hardening
10 Years
Information Security
10 Years
Network Security
10+ Years
Physical Security Controls
8 Years
Surveillance Systems
10+ Years
Password Management
10 Years
Passkeys
< 1yr
Secure App Development
10+ Years
IAM
10+ Years
Identity Verification
1Yr
Role Based Access (RBAC)
10+ Years
Zero Trust Architecture (ZTA)
3 Years
SOAR
2 Years
NIST 800x
2 Years
ISO 2700X (27001/02/33)
4 Years
ISO 22301:2019 (BCP)
2 Years
ITSG-33
2 Years
PCI DSS
2 Years
2FA / MFA / U2F / TOTP
7 Years
OAuth
5 Years
SSO
10+ Years
SAML
5 Years
Email Security
10 Years
SPAM Management
7 Years
DDoS Mitigation
5 Years
SSL/TLS/HTTPS
10+ Years
Certificate Management
10 Years
Digital Signatures
8 Years
CORS
5 Years
CSRF
1 Yr
XSS
2 Years
DLP
5 Years
DKIM
6 Years
DMARC
6 Years
SPF
6 Years
AES
5 Years
Endpoint Protection (EPP) / XDR
10 Years
Anti-Ransomware
10 Years
Privacy Policy / Legislation
5 Years
Biometrics
5 Years
Alarm Systems
5 Years
BIMI
1 Yr
Azure Key Vault
1Yr
Bitwarden
5 Years
Keeper
2 Years
Kali Linux
3 Years
AirCrack-NG
1 Yr
OpenVAS
1 Yr
Nikto
3 Years
Metasploit
2 Years
Snort
2 Years
OWASP
10 Years
SQLmap
2 Years
Nmap / Zenmap
5 Years
Netwrix
4 Years
SentinelOne
2 Years
Computer Networks
Networking
20 Years
- WAN
- PAN
- LAN
- VLAN
- VXLAN
- VPC
- WIFI / MESH
- UTM
- ASA
- Firewall's
- Web Firewall's (WAF)
- Routers
- Gateways
- Switches
- Hubs
- Bridges
- Access Points
- Proxies
- VPN
- RADIUS
- SFP
- SIEM
- IETF standards
- IEEE standards
- TCP/IP
- UDP/TCP
- DHCP
- DNS
- DNSSEC
- PPTP
- L2TP
- IPSEC
- IPS/IDS
- ACLs
- QoS
- MPLS
- SSH
- STP
- NTP
- SNMP
- RTSP
- ARP
- PoE
- RIP
- OSPF
- BGP
- EIGRP
- VOIP
- SIP
- PSTN
- FreePBX
- Satellite Comm
- Cellular Comm
- Cabling (CAT3,5/e,6/a,7)
- IP Cameras
- Network Design
- Network Security
- Networking Troubleshooting
- Multi-Site Management
- Network Optimization
- Site Surveys
- Software Defined Networking
- Cisco Unified Comm Manager
- Wireshark
- Netscan
- Ubiquiti
- Sophos
- Cisco
- Dell
- WatchGuard
Operating Systems
Linux
9 Years
macOS
8 Years
Windows
20+ Years
Windows Server
15+ Years
iOS
15+ Years
iPadOS
5 Years
watchOS
6 Years
Android
7 Years
Chrome OS
2 Years
MS-DOS
20+ Years
VMS
10 Years
Raspberry PI OS
6 Years
Systems Administration
Capacity Planning
10 Years
Backup Management
10+ Years
Disaster Recovery
6 Years
Synchronization
10+ Years
Patch Management
8 Years
Systems Monitoring
10+ Years
Network Attached Storage (NAS)
5 Years
Mobile Device Mgmt (MDM)
7 Years
Mobile App Mgmt (MAM)
5 Years
Microsoft 365 Admin (M365)
10 Years
SharePoint
10+ Years
Unitrends
4 Years
Veeam
2 Years
Simple MDM
5 Years
Wandera / Jamf
4 Years
InTune
5 Years
Scalefusion
1 Yr
IIS
10+ Years
Apache HTTP Server
8 Years
Apache Tomcat
5 Years
NGINX
2 Years
Active Directory
10+ Years
Entra (AAD)
7 Years
PTRG
5 Years
Group Policy Mgmt
8 Years
Citrix
5 Years
Hiren's
10+ Years
Hardware
Lifecycle Management
6 Years
Computer Build/Repair
10+ Years
Mobile Devices
20+ Years
Printers
10+ Years
3D Printing
2 Years
Scanners
10+ Years
UPS
10+ Years
Peripherals
20+ Years
A/V Equipment
20+ Years
Hardware Disposal/Recycling
10 Years
Lenovo
20+ Years
Graphics Design
10+ Years
- GIMP
- Photoshop
- Illustrator
- Paint.NET
- Inkscape
- Microangelo
- Vectors
- Layers
- Textures
- Icons
- EXIF Data
Software
Software Evaluation
10+ Years
Open Source Transformation
5 Years
License Management
10+ Years
PDF Management
10+ Years
Adobe Reader/Pro
10+ Years
FoxIt
8 Years
Nitro
3 Years
Zoom
7 Years
Webex
10+ Years
Microsoft Teams
8 Years
Microsoft Outlook
10+ Years
E-Mail Productivity
10+ Years
Microsoft Word
10+ Years
Microsoft Excel
10+ Years
Microsoft PowerPoint
10+ Years
Microsoft OneNote
9 Years
Microsoft Loop
<1Yr
Microsoft Visio
10+ Years
Dropbox
8 Years
Libre Office
5 Years
G Suite (Google)
30 Years
Dynamics GP / NAV / 365
3 Years
Salesforce
4 Years
Tessitura CRM
1Yr
SAP ERP
4 Years
Jonas ERP
4 Years
Peoplesoft
5 Years
Epicor ERP
2 Years
Sage / SimplyAccounting
6 Years
Tax Prep
4 Years
Caseware
2 Years
Quickbooks
5 Years
EZRentOut
1 Yr
Asset Tiger
3 Years
Dayforce (HCM)
<1Yr
eCompliance
3 Years
Site Docs
2 Years
Sofvie (EHS)
1Yr
File Compression
20+ Years
Trades
Carpentry
10+ Years
Electrical
10+ Years
Plumbing
10+ Years
Drywalling
8 Years
Gas Fitting
6 Years
Tiling
5 Years
HVAC
4 Years
Excavation
1 Yr
Roofing
1 Yr
Solar
1 Yr
Work Experience
Guardian Microsystems , IT Support Analyst
2023 - Jan 2025
An IT managed service provider specializing in the design, implementation and maintenance of computer networks and information systems.
- Provided 100% Remote Technical Support
- Security incident detection, response, and mitigation
- Network and Systems Administration
- Product lead on enterprise endpoint detection & response (EDR)
Science North , Senior IT Manager
Feb 2022 - Oct 2022
Science North operates an interactive science centre and mine museum focusing principally on geology and mining history exhibitions. Science North is an agency of the government of Ontario and is a registered charitable organization.
- Developed and implemented short and long term IT strategic plans
- Responsible for leading, planning, organizing, and managing IT operations
- Responsible for managing user support
- Implemented an IT service management system
- Implemented an IT change management system
- Implemented an employee referral system for HR department
- Increased system security and managed security initiatives
CFMWS , Senior IT Manager / Project Director (Contract)
Jul 2021 - Nov 2021
Working on behalf of the Chief of the Defence Staff and under the authority of the Defence Minister, CFMWS is a partner in the Defence enterprise, operating under the Non-Public Property framework, expending Public and Non-Public funds. CFMWS is a separate agency of the Defence team. CFMWS offers programs and services to support the changing needs of the Canadian Armed Forces (CAF) by enhancing their mental, social, physical and financial wellbeing.
- Acted in role as a project director for an enterprise backup solution
- Acted in role as a project director for cloud migration of various IT services
- Business needs assessment for projects
- Business case development
- Demonstrated leadership and influence within the business
- Change champion for the business, helping to build new capabilities and ensure adoption within business team
- Ensured appropriate business resources were available to the project in a timely manner
- Represented the business owner’s decision making authority within the project and partnered with project manager through delivery
- Established vision and drove the definition of the organization’s core IT systems and initiatives in collaboration with senior management and stakeholders
- Lead IM/IT operations projects and initiatives and provided strategic advice to senior management to ensure solutions for operations team
- Reviewed budgetary proposals and made recommendations for subsequent budget changes
- Ensured adoption of and implementation of project management methodology
- Organized and lead project status meetings, produced status reports in collaboration with senior management, and communicated project status to various stakeholders and committees
- RFP development and process execution for vendor and solution selections
- Acted as a point of contact and subject matter expert (SME) for project related matters
Sofvie Inc. , Product & Service Supervisor
Sep 2019 - Jul 2020
Science North operates an interactive science centre and mine museum focusing principally on geology and mining history exhibitions. Science North is an agency of the government of Ontario and is a registered charitable organization.
- Managed direct reports in various roles of product development
- Supervised direct reports in tiered support and service of customers and internal staff
- Mentored direct reports in full stack software development languages and frameworks
- Acted as a subject matter expert on report development setting up a framework for the bulk conversion of previously developed reports to an open source solution
- Managed the development of a standardized product API for integration purposes
- Managed the agile project development plan, acted as scrum master, and performed sprint planning
- Contributed to definition and implementation of service desk processes and procedures such as service level agreements, escalation management, and the framework for 24x7 product support
- Implemented a source code control management system and implemented a standard repository strategy for core product and customizations
- Supervised direct reports in continuous delivery and integration of products (DevOps)
- Managed best practices and standards in the product development of a risk management system
- Advocated for storage and accessibility of all product and company documentation, including meeting minutes
- Lead product quality assurance and implementation of automated testing framework
- Participated in product hosting strategy (cloud, on premise, hybrid)
- Providing leadership, direction and coaching to develop skills and organizational capabilities to meet/exceed strategic goals and achieve business results
- Coordinate escalations to identify and address business requirements gaps and loop back with Product Owner, as required
- Documentation and review of the Service Level Agreements with stakeholders, ensuring adherence to defined SLAs through daily operational meetings
- Participating in finalizing training & development plans for employees, and continuous progress tracking
- Implemented a standard collaboration system
- Supported digital transformation (product purpose)
TESC Contracting , SWSE Athletic Teams , IT Manager
Nov 2015 - Jul 2019
Established in 1976, TESC Contracting Company Ltd. has evolved into a multi-trade construction services provider specializing in industrial projects and plant/facility maintenance. With offices in Sudbury, Ontario and Saskatoon, Saskatchewan, they primarily serve the Industrial, Infrastructure and Institutional markets in multiple regions.
- Defined and implemented the IT strategic initiatives based upon the company’s annual strategic business plan
- Defined company growth objectives in partnership with the business
- Built trusting relationships with key stakeholders serving as an advisor of technologies to improve effectiveness
- Defined technology roadmaps and overall technology vision
- Drove collaboration across multiple teams, business units and phases, aligning IT Systems with business operations
- Managed projects including the assessment of requirements, provisions of functional deliverables, milestone planning, project closure, and lessons learned
- Business process re-engineering
- Managed comprehensive IT portfolio and IT projects with direct reports and 3rd party vendors
- Employee management (hiring, mentoring, training)
- Managed an IT service desk utilizing ITIL framework for incident and problem management
- Implemented service level agreements (SLA) and escalation management for IT services (24x7 support)
- Implemented an interactive IT metrics reporting dashboard
- Implemented internal IT processes and procedures
- Implemented cost and time saving solutions, new technologies, policies, procedures, and standards
- Reduced costs in IT and various areas of the business
- Assisted in the implementation of a point of sale system at the Sudbury arena
- Managed IT infrastructure (servers, storage, network, backups, security systems), licenses, and vendor contracts
- Managed the implementation of corporate security based initiatives:
- Server room / infrastructure security
- File, account, and e-mail auditing
- Mobile device management (MDM) and data loss prevention (DLP) on COPE and BYOD devices
- Information classification, password management
- Email and web security gateways
- Network intrusion and prevention systems
- Website security and monitoring
- Enterprise anti-virus, anti-malware, and anti-ransomware
- Security awareness training
- Phishing awareness training
- Software license compliancy and auditing
- IoT platform enabling keyless entry with auditing
- Surveillance systems
- Secure authentication and systems security
- Disaster recovery
- Policy management - created and maintained corporate policies such as acceptable use policy, COPE and BYOD policies, cyber security policy, password policy, file storage policy
- Managed the implementation of several key IT projects:
- Digital transformation (paperless, print reduction, digital workflows)
- Global enterprise wireless network (multi-sites)
- Standard video conferencing and collaboration system
- Inventory management systems (IT and specific business areas)
- Safety management information system
- Company intranet
- Global VoIP system
Vale , IT Project Manager / Subject Matter Expert
Jan 2009 - Oct 2015
Vale Canada is the Canadian nickel subsidiary of Brazilian miner Vale, the world's largest iron ore producer and exporter. The company is engaged in the mining, processing and marketing of metal products. Based in Toronto, Vale Canada produces nickel, copper, cobalt, platinum, rhodium, ruthenium, iridium, gold, and silver, both in Canada and in Indonesia.
- Managed software development teams including project budgets, schedules and training development
- Implemented best practices, standards, and product roadmaps for areas of expertise (database standards, web standards such as .NET, C#, HTML, CSS, JavaScript, frameworks, etc.)
- Managed the implementation of many IT projects such as: computerized mould tracking system, redundant data collection system from the Smelter process control network to business network, division wide production information reporting system ( KPI’s and real-time information), computerized systems for the atmospheric emissions reduction (AER) program, smelting converter aisle monitoring system
- Business process re-engineering
- Product lead on SAP Manufacturing Integration and Intelligence (MII)
- Participated in the global implementation of SAP ERP (One Vale)
Vale , Process Systems Analyst
May 2005 - Dec 2009
- Design, develop, test, deliver and support information and process control systems
- Designed and developed web based applications (primarily written in .NET)
- Implemented new technologies into business applications, business requirements analysis/translation
- Lead IT contractors and projects, served as mentor to colleagues
Four Leaf Solutions Inc., Programmer/Analyst
Sep 2002-2005
Four Leaf Solutions operated as a software development and IT service company since 1999. They provided professional design, development & marketing of websites, web applications, social media presences and IT support and service.
- Supervised and lead programming projects and initiatives
- Custom web and software application developer (client/server apps, databases) using technologies including: HTML, CSS, JavaScript, C#, .NET, MVC, Perl, PHP, AJAX, Java, SQL Server, Oracle DB, MySQL, PostgreSQL, SharePoint
- Performed business requirements analysis, process mapping and data modeling
- Designed and developed solutions to meet design specifications and customer requirements
- Performed code optimization for software efficiency and performance
- Managed development standards
- Provided maintenance of software applications and third level support to customers
- Collaboration with testing teams to relay functionality and addressing testing issues, tools and testing defects
- Communicate project/work on a proactive and on-going basis
- Remote & on-site support technician (all aspects of networks, hardware, & software
- Excellent written and oral communications skills, including technical writing skills
Expertech Network Installation , IS/IT Technical Support Analyst
2000-2002
Expertech Network Installation is a major network infrastructure service provider for the wireline and wireless broadband technology market in Quebec and Ontario. Expertech is responsible for provisioning Bell Canada's networks.
- Software development
- Efficiently automated computer deployment process
- Network administration
- Remote & on-site support technician (all aspects of networks, hardware, & software)
MCC Enterprises Inc., Web Developer/Technical Support Analyst
1997-1999
MCC was a private computer consulting company that operated until closure in approximately 2005. Part time employment and co-op placements.
- Designed and developed corporate website with onling ordering capabilities
- PC builds and deployments
- Remote & on-site support technician (all aspects of networks, hardware, & software)
Education
Georgian College
Computer Programmer / Analyst
1999-2002
Diploma, 3 Year Computer Programmer/Analyst Co-op Program with Honours
Lo-Ellen Park Secondary School
Ontario Secondary School Diploma
1994-1999
Graduated w/Honours (Bilingual Certificate: English, French)